The Costume Cubs Membership
Thank you for joining the Club! š»
Using your credits to Book a Class
Once signed up, you will receive a confirmation email.
Keep this email handy/make a note of your āCertificate codeā.
Within the confirmation email, there is a unique link āScheduleā to book into classes.
or
You can simply book here.
When booking proceed to the payment page, enter your āCertificate codeā (found in your confirmation email) under the āPackage, gift, or couponā section.
If you are gifting to friends or family - please follow the same process for them or provide them with these instructions.
Booking Additional Classes
As a member you get access to a discounted rate for any additional classes you might want to attend once you have booked your active credits.
When booking any additional classes, proceed to the payment page, use code āCub2ā under the āPackage, gift, or couponā section.
How many classes do I have left?
Within your original confirmation email, there is a unique link āScheduleā click this and scroll to the bottom of the page.
Click āCheck Code Balanceā.
Enter your āCertificate codeā or your email address.
You will then see how many minutes you have remaining i.e 90 minutes remaining = 2 class credits
Whatsapp Chat
If you would like to join our Whatsapp Community, drop me a message and I will get you added!
Updating your payment method
Within your original confirmation email, there is a unique link to āChange or cancel subscriptionā
Click āChange cardā.
Taking a break from the membership
Make sure you have used up or booked in any remaining credits before you cancel your membership.
Within your original confirmation email, there is a unique link to āChange or cancel subscriptionā.
Click āCancelā.
Any further questions, please let me know!
I look forward to seeing you at class! š¤ š¾
Take a peek at our class calendar & plan your next Costume Cubs adventures together š¾āØš
The Costume Cubs Membership FAQs
Q: When can I start using my membership pass?
A: Straight away, one you have purchased, your first monthly credits will be added to your account. You will be able to book them straight away.
Q: Do I still need to book in advance?
A: Yes, you have the flexibility to book which classes suit you, however you will still need to book into each class you wish to attend.
Q: What if Iām on holiday or can't make it for a few weeks?
A: We have the class diary ready to view to help you to plan (as much as you can with a little one!). No problem if you canāt attendā unused class credits roll over automatically. Nothing is ever lost.
Q: Do you have a class cancellation policy
A: We understand with little ones that things can sometimes be unpredictable, however classes should be cancelled within 24 hours of the start time otherwise your credit will be used.
Q: Some months you are only advertising 2 classes, I have 3 credits to use, how does this work?
A: Yes - there are a few months where there are only a couple of classes booked in per venue. However, there are 40 planned classes per venue over the next year, meaning some months will see more than 3 classes per venue schedule.
Q: Some months you are advertising 3 classes, I only have 2 credits to use, how does this work?
A: We want to see you as often as you can make it! You will have a unique discount sent to you which you can use to book any additional classes you wish to attend at the membership discounted rate.
Q: Can I pause or cancel?
A: Monthly members can pause or cancel with 30 days' notice, anytime. No long-term commitment, no stress.
Q: Can I gift a class to a friend?
A: Absolutely ā your credits can be gifted to friends or family. Perfect for sharing the fun. You would need to provide them your unique booking link so they can select the right class for them.
Q: Do you offer a Family Pass rate for twins?
A: We do š¤We have created a Twin Membership Rate. Simply drop us a message and weāll ensure your twin rate is applied.